The Readiness to Recommend survey, commonly known as the Net Promoter Score (NPS), is a key tool for measuring customer loyalty and overall satisfaction with products or services. To automatically collect NPS, you must first identify a key user activity, such as completing a transaction or using a new feature. Immediately following this action, you can automatically deploy an NPS survey or a single question regarding their readiness to recommend. It is highly beneficial to use a simple rating system where users can easily select their score without needing to complete an extensive survey. Automating this process ensures you receive quick, accurate, and timely feedback from your customers.
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